SHIPPING & REFUNDS
SHIPPING
Ooh La La Confectionery offers four shipping options:
Free Shipping
Orders over R1500 qualify for Free Shipping!
Local Pickup
If you are in the Johannesburg area, you are welcome to come and collect your order from us, free of charge!
Our Address: 52 1st Street, Abbotsford, Johannesburg, 2191.
We are available Monday - Friday, 09:00-15:00. Please arrange a pickup time with us before collection:
Give us a call: 010 745 0691
Email us: info@oohlalaconfectionery.com
Standard shipping
Standard delivery fees, as defined by our courier, apply to all orders under R1500.
Deliveries will take 7-10 working days.
No weekend deliveries.
Of course, if you spend over R1500 on your order, shipping is free!
Shipping Zones
Please make sure to select the correct shipping option based on your address!
- Johannesburg and Surrounds: This shipping option includes any address in and around Johannesburg, including Midrand, Pretoria, Edenvale, Sandton, Braamfontein etc.
- All Other Main Cities (CT, PE, DBN): This shipping option includes any address in Cape Town, Port Elizabeth and Durban.
- Regional Shipping (All Areas OUTSIDE of Main Cities): Please select this option if your address is not within any of the areas listed above.
REFUNDS
Refunds will be given in full for only the following reasons:
- Damaged goods
- Undelivered goods
Please note that damages need to be reported within 24 hours of receipt of the order.
Damaged goods will be refunded in full, if adequate proof of damage is provided to info@oohlalaconfectionery.com
Adequate proof includes: clear photographic evidence and description of damaged product.
Undelivered goods will be refunded in full, to the value of the undelivered product/s. Alternatively, you can request the amount credited to your account. This credit can be accessed automatically at checkout.
For any other queries, please email: info@oohlalaconfectionery.com
