SHIPPING & RETURNS
Ooh la la offers two shipping options:
- Standard Shipping
- Priority Shipping
Standard shipping is calculated automatically, based on the weight of the contents of your order. This fee applies to all orders under R500.00
If your order is over R500.00, then free shipping applies.
Standard shipping takes 7-10 working days to be delivered.
Priority shipping is an additional flat rate fee, that is added to an order.
If your order does not qualify for free shipping, the priority shipping rate is R120.00.
If your order does qualify for free shipping, the priority shipping rate is R60.00
Priority shipping ensures that your order will be delivered within 3 working days.
Free shipping applies to all orders over R500.00
With this shipping method, all other standard shipping terms apply.
RETURNS & EXCHANGES
Ooh la la only offers returns on the following items:
- Unopened items
- Unopened Gift boxes, with all items still included
Unopened items & Gift Boxes will be collected, upon arrangement, for no extra fee only if the item received is not the item ordered, and remains in good condition.
Regretfully, all other returns will incur a small handling fee of R60.00 on the part of the customer.
Exchanges will be handled at standard shipping rates.
Refunds will be given in full for only the following reasons:
- Damaged goods
- Undelivered goods
Damaged goods will be refunded in full, if adequate proof of damage is provided to firstname.lastname@example.org
Adequate proof includes: clear photographic evidence and description of damaged product.
Undelivered goods will be credited to your account, to the value of the undelivered product/s. This credit can be accessed automatically at checkout.
For any other queries, please email: email@example.com