SHIPPING & REFUNDS
SHIPPING
Ooh La La Confectionery offers three shipping options:
- Standard Shipping - R60
- Priority Shipping - R120
- Pick Up
Standard shipping is calculated automatically, based on the weight of the contents of your order. This fee applies to all orders under R800.00
Standard shipping takes 7-10 working days to be delivered.
Priority shipping is an additional flat rate fee, that is added to an order.
If your order does not qualify for free shipping, the priority shipping rate is R120.00.
If your order does qualify for free shipping, the priority shipping rate is R60.00
You can qualify for free priority shipping if your order is over R1000.00
Priority shipping ensures that your order will be delivered within 3 working days.
Pick up applies to orders being collected at the Ooh La La shop at 52 First Street Abbotsford, Johannesburg.
Please call Gift - 083 968 0065 to arrange your pick up time.
Trading hours: Monday - Friday, 8am - 4pm
Show confirmation email on collection.
FREE SHIPPING applies to all orders over R800.00 as well as delivery to addresses with in a 3km radius of the Ooh La La factory (52 First Street, Abbotsford, Johannesburg) with no minimum order.
With this shipping method, all other standard shipping terms apply.
REFUNDS
Refunds will be given in full for only the following reasons:
- Damaged goods
- Undelivered goods
Damaged goods will be refunded in full, if adequate proof of damage is provided to info@oohlalaconfectionery.com
Adequate proof includes: clear photographic evidence and description of damaged product.
Undelivered goods will be credited to your account, to the value of the undelivered product/s. This credit can be accessed automatically at checkout.
For any other queries, please email: info@oohlalaconfectionery.com
